43159 - A "Service Temporarily Unavailable" message occurs when exporting data from SAS® Enterprise GRC to Excel

Problem Note 43159: A "Service Temporarily Unavailable" message occurs when exporting data from SAS® Enterprise GRC to Excel

When exporting a screen of data to Excel from SAS Enterprise GRC, the export might fail with this message:

Service Temporarily Unavailable

The message appears because the custom field export is ignoring max row output configuration settings.

Click the Hot Fix tab in this note to access the hot fix for this issue.

Operating System and Release Information

Product Family	Product	System	Product Release		SAS Release
Product Family	Product	System	Reported	Fixed*	Reported	Fixed*
SAS System	SAS Enterprise GRC	Microsoft® Windows® for x64	4.2	4.31	9.2 TS2M3	9.3 TS1M0
		Microsoft Windows Server 2003 Datacenter Edition	4.2	4.31	9.2 TS2M3	9.3 TS1M0
		Microsoft Windows Server 2003 Enterprise Edition	4.2	4.31	9.2 TS2M3	9.3 TS1M0
		Microsoft Windows Server 2003 Standard Edition	4.2	4.31	9.2 TS2M3	9.3 TS1M0
		Microsoft Windows Server 2003 for x64	4.2	4.31	9.2 TS2M3	9.3 TS1M0
		Microsoft Windows Server 2008	4.2	4.31	9.2 TS2M3	9.3 TS1M0
		Microsoft Windows Server 2008 for x64	4.2	4.31	9.2 TS2M3	9.3 TS1M0
		Microsoft Windows XP Professional	4.2	4.31	9.2 TS2M3	9.3 TS1M0
		Windows 7 Enterprise 32 bit	4.2	4.31	9.2 TS2M3	9.3 TS1M0
		Windows 7 Enterprise x64	4.2	4.31	9.2 TS2M3	9.3 TS1M0
		Windows 7 Home Premium 32 bit	4.2	4.31	9.2 TS2M3	9.3 TS1M0
		Windows 7 Home Premium x64	4.2	4.31	9.2 TS2M3	9.3 TS1M0
		Windows 7 Professional 32 bit	4.2	4.31	9.2 TS2M3	9.3 TS1M0
		Windows 7 Professional x64	4.2	4.31	9.2 TS2M3	9.3 TS1M0
		Windows 7 Ultimate 32 bit	4.2	4.31	9.2 TS2M3	9.3 TS1M0
		Windows 7 Ultimate x64	4.2	4.31	9.2 TS2M3	9.3 TS1M0
		Windows Vista	4.2	4.31	9.2 TS2M3	9.3 TS1M0
		Windows Vista for x64	4.2	4.31	9.2 TS2M3	9.3 TS1M0
		64-bit Enabled AIX	4.2	4.31	9.2 TS2M3	9.3 TS1M0
		64-bit Enabled Solaris	4.2	4.31	9.2 TS2M3	9.3 TS1M0
		HP-UX IPF	4.2	4.31	9.2 TS2M3	9.3 TS1M0
		Linux for x64	4.2	4.31	9.2 TS2M3	9.3 TS1M0
		Solaris for x64	4.2	4.31	9.2 TS2M3	9.3 TS1M0

* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.

A fix for this issue for SAS Enterprise GRC 4.3 is available at:

A fix for this issue for SAS Enterprise GRC 4.2 is available at:

Type:	Problem Note
Priority:	alert

Date Modified:	2011-05-20 14:20:13
Date Created:	2011-05-05 10:34:34